SOLUTIONS
UNIFIED COMMUNICATION
In the world of BYOD, improving the first call resolution (reachability in first attempt) has become important and thus minimizing the response time. All of us have multiple, device based identities – e-mail ID, Mobile numbers, residence number, Office phone number, Fax number, Chat Ids and more. Which is the problem. Today’s communication is between “devices” rather than people.
Communication must be between “people” and this happens only when the system is intelligent enough to understand and identify the user’s “available”/“preferred” device and chose the required communication mode by itself. UC seamlessly integrates all the ways in which you communicate into one platform, making communication between “people” much more efficient and easy Arya Telecom specializes in designing, building, deploying, optimizing and supporting Unified Communication Solutions for enterprises.
There are four pillars on which a successful UC deployment is built
UNIFIED MESSAGING
Unified messaging integrates different messaging and communications media like e-mail, SMS, fax, voicemail, video messaging technologies into a single interface. There are then made accessible on a variety of different devices as opposed to standard communications systems where messages are delivered into each individual system. Therefore, with Unified Messaging all types of messages are stored in one system. Voicemail messages can be delivered directly into your email Inbox and played through any media player. This simplifies the user’s experience and offers new options for workflow such as appending notes or documents to forwarded voicemails.
PRESENCE
Presence is more than just announcing your status to your associates. In UC, Presence actually gathers information from various sources including Outlook and Personal calendars to provide real-time information about the availability of a user. Presence also specifies your preferred means of communication and thereby making you easily accessible to your associates. Presence allows your associates to know exactly where you’re going to be during the day and easily schedule appointments with you.
COLLABORATION
Collaboration is the key to a successful UC implementation. UC integrates video conferencing and screen share capabilities along with standard voice communication. Therefore, users can switch from one to the other seamlessly and improve the way you communicate with your associates
PRESENCE
Mobility in a UC environment empowers you to be truly mobile – across devices and platforms. With UC, you can take your calls on your landline, and divert it to your mobile during the conversation when you have to step away from your desk. You can also convert calls to a video conference or even click your contact’s number on an email and automatically call the contact. This seamless mobility across phones, mobiles, desktops and messaging brings true mobility to the enterprise
OpenScape 4000 : The OpenScape 4000 is the convergent IP communication platform for companies with 300 to 100,000 employees. The feature-richness of the OpenScape 4000 is proven daily in more than 25,000 customer installations. The future-proof architecture supports IP-distributed branch concepts and complex corporate networks as well as standalone systems.
OpenScape Enterprise : Aimed squarely at organizations with 200 to 2,000 users, OpenScape Enterprise Express is an all-in-one enterprise communications solution that retains the architectural muscle and capabilities of the OpenScape Enterprise portfolio. We pre-integrate voice, mobility, UC, contact center applications, along with user and device management and deliver it as a virtualized software package on a single server.
OpenScape Business : Built specifically for small and medium-sized business, OpenScape Business gives you full cutting-edge UC functionality in a single, affordable and manageable solution. OpenScape Business delivers voice and conference services, voicemail, web collaboration, messaging, mobility, a multi-media contact center and presence functionality, all in an easy-to-use and flexible system.
NEC’s Unified Communications solutions unleash the productivity within organizations large and small. Access voice mail, e-mail and faxes from any device, anywhere. Locate a colleague and determine how best to contact them regardless of location. With NEC’s Unified Communications solutions, collaborating, conferencing and messaging all become more immediate and more flexible. NEC Corporation was founded in 1899 and is one of the world’s leaders in the integration of IT and network technologies dedicated to meeting the specialized needs of its diverse and global base of customers.
SV 9100 : Smart Communications for Small and Medium Businesses SV 9100 is the perfect platform for small to medium sized businesses that want to grow their organization and be competitive in the marketplace. Its intelligent design helps to solve today’s communications challenges and is built to scale as your business grows. NEC offers the SV9100 in two variations to meet the needs of the smallest businesses to those with almost a thousand employees:
- The SV9100E is for small to medium businesses that wish to take full advantage of what IP and Unified Communications has to offer.
- The SV9100S is for small businesses that just want the basics, but also want a system that will grow with their company and will migrate to an SV9100E when ready.
Coming Soon..