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SOLUTIONS

Unified Communication

Unified Communications in Every Day Life terms would mean "Any Solution offering the ability to generate or recieve calls, along with features listed below, from any PIECE of GLASS (preferred device - i.e on Phone, Labtop, Desktop, Tablet, or Mobile) Some Enterprise Unufied Communication Solutions may offer a seperate window/application giving all tye listed features and some more depending on Brand and Model No.

Unified Messaging

Unified messaging integrates different messaging and communications media like e-mail, SMS, fax, voicemail, video messaging technologies into a single interface. There are then made accessible on a variety of different devices as opposed to standard communications systems where messages are delivered into each individual system. Therefore, with Unified Messaging all types of messages are stored in one system. Voicemail messages can be delivered directly into your email Inbox and played through any media player. This simplifies the user’s experience and offers new options for workflow such as appending notes or documents to forwarded voicemails. Some Brands may offer Visual Voice Mail in the Unified Communicaion Application as an option.

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Call Controls

1)Use any Piece of Glass (any preferred device), to gemnerate a call or recieve a call, either preset OR on the GO at the time of the call OR based on realtime presence. In a UC environment, this empowers you to be truly mobile – across devices and platforms. You can take your calls on your landline, and divert it to your mobile during the conversation when you have to step away from your desk. You can also convert calls to a video conference .This seamless mobility across phones, mobiles, desktops and messaging gives true Control Of Calls to the User 2) The User can even click the contact’s number on an email or any other application and automatically call the contact. 3) One Number Service : Calls generated from Mobile or Residence Phone or any other User phone will show only the Office System Direct No., thereby keeping personal numbers private 4) Recording any call, during the duration of calls to listen in later from any device, linked to the system. 5) Conference Bridge Administration: Scheduled or Adhoc Voice Conferences can be managed from any device with or without being an member of the conference 6) Personal Aoto Attendant: Pre Record you personal greetings, when u r unable to take a call, or a message based on your presence status or forward calls to your collegue whenever you are busy.

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Call Journals

Displays Call History, right from Calls made, Attended calls, Missed calls, Favourites along with time and date stamp, duration of calls, and also the namr of person who recieved the forwarded call. This allows you to be more producyive, and reduces need to acess multiple Dial Lists.

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Presence

Presence is more than just announcing your status to your associates. In UC, Presence actually gathers information from various sources including Outlook and Personal calendars to provide real-time information about the availability of a user. Presence also specifies your preferred means of communication and thereby making you easily accessible to your associates. Presence allows your associates to know exactly where you’re going to be during the day and easily schedule appointments with you

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Collaboration

Collaboration is the key to a successful UC implementation. UC integrates video conferencing and screen share capabilities along with standard voice communication. Therefore, users can switch from one to the other seamlessly and improve the way you communicate with your associates

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Mobility

Allows users to be roaming across the globe, and get all the Call and UC features and/or application on the Mobile Phone / Tablet

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Unified Communication

Unified Messaging
Call Controls
Call Journals
Presence
Collaboration
Mobility

OpenScape 4000: The OpenScape 4000 is a convergent IP communication platform for companies with 300 to 100,000 employees. The feature richness of the OpenScape 4000 is proven daily in more than 25,000 customer installations. The future-proof architecture supports IP-distributed branch concepts and complex corporate networks, as well as standalone systems.

OpenScape Business: Built specifically for small and medium-sized businesses, OpenScape Business gives you full cutting-edge UC functionality in a single, affordable, and manageable solution. OpenScape Business delivers voice and conference services, voicemail, web collaboration, messaging, mobility, a multimedia contact center, and presence functionality — all in an easy-to-use and flexible system.

NEC Communication Solutions

NEC provides reliable and scalable unified communication solutions designed for enterprises and mission-critical environments. These solutions focus on high availability, seamless collaboration, and secure communication across voice, video, and data platforms.

NEOS Infinity is a modular and server based IP communication platform designed to meet the needs of medium and large organizations. An IP based communication platform with scalability up to 32,000 IP/TDM Ports. NEOS MAX and Infinity platforms are tailor made for medium and large organizations and also allowing growing organizations to expand their communication systems cost effectively over time.

The INFINITY supports various services like:-

In addition to standard features of SIP telephony, NEOS Max & Infinity provides unified communication and collaboration to all users through compatible IP phones and mobile devices. Users of Infinity communication platform can keep communicating through various devices whenever and wherever they are. The platforms are power packed with many features.

Alcatel-Lucent Enterprise (ALE)

ALE delivers secure, cloud-ready communication and networking solutions for businesses of all sizes. Their platforms enable digital transformation with strong emphasis on mobility, collaboration, and user experience.